If for any reason you don’t receive an order confirmation please check your email address given on your order form is correct. For further assistance feel free to contact us.
if you are having trouble placing an order online feel free to give us a call and we would be happy to take your order over the phone.
You can make amendments or additions to any order as long as it has not left our warehouse, please call or email to check your current order status and make any changes you require.
If an item is out of stock on our website you can either call or email email@example.com to check when it will be available again.
If you are unsure of the availability of an item you can call or email firstname.lastname@example.org and one of our helpful staff will be happy to check this information for you.
If an item is out of stock and you would like to place this on back order, you can place the order via the phone and it will be delivered as soon as available again. Our helpful team will keep you updated throughout the wait with any updates.
Large and fragile goods will be delivered within 5-7 working days. Smaller items will arrive within 3-5 working days. You will be emailed a tracking number once your order has been dispatched. If there are going to be any delays one of the team will contact you to let you know.
We deliver all small items via DPD and will provide a tracking number once dispatched. Everything else is delivered either on pallets or with our specialist handling courier.
Our standard delivery takes 5-7 working days on large and fragile goods and 3-5 working days on smaller products. Express delivery can be arranged please call or email email@example.com to check if your order can be expedited.
Returns & Refunds
Any damages must be reported with the first 48 hours of receiving an order. In the unlikely event you receive an order with any sort of damage, please email firstname.lastname@example.org with your order number and some images of the damage and the packaging and one of our helpful staff will be able to help you.
In the unlikely event that you receive an order incorrectly or are missing an item please email email@example.com with your order number and a brief description of the issue and one of our helpful staff will be able to rectify this issue.
For further information about how to return, exchange or cancel an order see our returns information page.
If you are having trouble placing an order online feel free to give us a call and we would be happy to take your order over the phone.
If you are struggling to find technical information on our website for the product you would like to purchase, feel free to contact us and we will be happy to provide this information where possible.
We accept all major payment methods including Amex and PayPal. If you are having trouble placing an order online feel free to contact us.
Payment is taken at the time of placing your order. If for any reason we cannot fulfil your order you will be refunded at the earliest point.
We accept PayPal Payment on any order.